Effective Date: 03/18/2026

 

By accessing or using the SimpleCare website or services, you agree to the following Terms of Service.

​

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY AS THEY MAY IMPACT YOUR LEGAL RIGHTS IN THE EVENT OF A DISPUTE BETWEEN US. SPECIFICALLY, PLEASE REFER TO THE ARBITRATION SECTION BELOW, WHICH REQUIRES THAT CERTAIN DISPUTES BE SETTLED THROUGH MANDATORY BINDING ARBITRATION WHICH WILL PRECLUDE YOU FROM LEADING OR PARTICIPATING IN A CLASS ACTION.

 

AMONG OTHER ACTIVITIES, SIMPLECARE'S SERVICES ENABLE COORDINATION AND COMMUNICATION WITH A HEALTH CARE PROVIDER. IT DOES NOT REPLACE YOUR RELATIONSHIP WITH ANY PHYSICIAN.

 

THESE SERVICES MIGHT NOT BE APPROPRIATE FOR ALL MEDICAL CONDITIONS OR CONCERNS. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY OR MENTAL HEALTH CRISIS, CALL 911 IMMEDIATELY. DO NOT ACCESS THE SERVICES FOR EMERGENCY OR CRISIS CARE.

 

Services Provided

 

SimpleCare provides a technology platform and referral service that connects individuals with licensed healthcare providers for telehealth consultations related to medical weight loss and wellness.

SimpleCare does not provide medical care directly. Medical services are provided by independent licensed clinicians.  The clinicians are not employees of SimpleCare.

​

Eligibility

 

You must be:

• At least 18 years old
• A resident of the United States
• Capable of entering into legally binding agreements

 

Telehealth Services

 

Healthcare services accessed through SimpleCare are provided by independent licensed healthcare providers.

 

These providers are responsible for:

• evaluating medical history
• determining treatment eligibility
• prescribing medications when appropriate

 

SimpleCare does not control the clinical decisions of healthcare providers.

 

Payment Terms

​

Certain services may require payment, including consultation fees or program fees.

All payments must be made through approved payment methods.

Fees are subject to change and will be clearly displayed prior to purchase.

 

No Guarantee of Treatment

 

Submission of information or payment of consultation fees does not guarantee:

• eligibility for treatment
• receipt of prescription medications

Treatment decisions are made solely by independent licensed clinicians.

​

Acceptable Use

 

Users agree not to:

• provide false or misleading medical information
• misuse the website or services
• attempt unauthorized access to systems

 

Violation of these terms may result in termination of access.

 

Limitation of Liability

 

To the fullest extent permitted by law, SimpleCare shall not be liable for any indirect, incidental, or consequential damages arising from use of the website or services.

 

Changes to Terms

 

SimpleCare may modify these Terms of Service at any time. Continued use of the website constitutes acceptance of updated terms.

 

Governing Law

 

These Terms of Use and your use of the Services shall be governed by the laws of the State of Tennessee, without giving effect to the principles of conflict of laws. Subject to the requirement to arbitrate set forth herein, exclusive jurisdiction for all disputes that do not require arbitration will be the state and federal courts located in Tennessee, and you consent to the jurisdiction of those courts.

​

Severability

 

All parts of these Terms of Use apply to the maximum extent permitted by law. SimpleCare and you both agree that if we cannot enforce a part of this contract as written, then that part will be replaced with terms that most closely match the intent of the part we cannot enforce, to the extent permitted by law. The invalidity of part of these Terms of Use will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience only and do not have any force or effect.

 

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

 

By using the SimpleCare services, you agree to the following dispute resolution terms.

 

1. Informal Dispute Resolution

 

Before initiating arbitration or any legal proceeding, you and Simple Life, LLC (“SimpleCare,” “we,” “us,” or “our”) agree to first attempt to resolve any dispute informally.

 

To begin this process, the party initiating the dispute must send a written notice that includes:

• Your name

• The email address associated with your account

• A detailed description of the dispute

• The specific relief requested

 

Notices must be sent to: hello@gosimplecare.com

We will send notices to the email address associated with your account.

 

Both parties agree to engage in good faith efforts to resolve the dispute within 60 days of receipt of the notice.

 

This informal resolution process is a required prerequisite before initiating arbitration or litigation. The statute of limitations will be tolled during this period.

 

2. Agreement to Binding Arbitration

 

If a dispute is not resolved through informal resolution, you and SimpleCare agree that all disputes, claims, or controversies arising out of or relating to:

• these Terms

• your use of the services

• any services provided by or through SimpleCare shall be resolved exclusively through final and binding arbitration, except as specifically provided below.

 

This includes disputes regarding:

• interpretation or enforceability of this agreement

• eligibility for arbitration

• scope of arbitration

 

3. Arbitration Provider and Rules

 

Arbitration will be administered by the American Arbitration Association (AAA) and conducted in accordance with the:

AAA Consumer Arbitration Rules available at:https://www.adr.org

 

The arbitration will be conducted by a single arbitrator.

 

4. Arbitration Process

• Arbitration may be conducted remotely, by video or phone, unless otherwise required

• For claims under $10,000, arbitration may be conducted based on written submissions

• The arbitrator may award any relief available under applicable law

 

Each party will be responsible for their own attorneys’ fees unless otherwise provided by law.

 

5. Governing Law

 

This Arbitration Agreement is governed by the Federal Arbitration Act (FAA) and, where applicable, the laws of the State of Tennessee, without regard to conflict of law principles.

 

6. Waiver of Jury Trial

 

YOU AND SIMPLECARE AGREE THAT ANY DISPUTE WILL BE RESOLVED BY AN ARBITRATOR AND NOT IN A COURT OF LAW.

 

By agreeing to arbitration, both parties waive:

• the right to a jury trial

• the right to participate in court proceedings

 

7. Class Action and Collective Action Waiver

 

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

 

All disputes must be brought in an individual capacity only and not as part of:

• a class action

• a collective action

• a representative action

 

The arbitrator may award relief only to the individual party bringing the claim.

 

No arbitration shall be combined or consolidated with another proceeding without written consent.

 

8. Exceptions to Arbitration

 

Notwithstanding the above, the following disputes are not subject to arbitration:

a. Small Claims Court

Either party may bring claims in small claims court if eligible.

b. Intellectual Property

Claims relating to intellectual property rights (trademark, copyright, etc.) may be brought in court.

c. Injunctive Relief

Either party may seek temporary or equitable relief in a court of competent jurisdiction where necessary.

 

9. Arbitration Location

 

For U.S. residents, arbitration will take place:

• in the State of Tennessee

• remotely, at the discretion of the arbitrator

 

10. Arbitration Award

 

The arbitrator’s decision will:

• be final and binding

• include a written explanation of the decision

• be enforceable in any court of competent jurisdiction

 

11. 30-Day Right to Opt Out

 

You may opt out of this Arbitration Agreement by sending written notice to: hello@gosimplecare.com within 30 days of:

• your first use of the services

 

Your notice must include:

• your full name

• your email address

• a clear statement that you wish to opt out of arbitration

 

If you opt out, neither you nor SimpleCare will be bound by this arbitration provision.

 

12. Severability

 

If any portion of this Arbitration Agreement is found to be unenforceable, the remaining provisions will remain in full force and effect.

 

13. Changes to This Section

 

We may update this section from time to time. Material changes will be provided with at least 30 days’ notice.

Continued use of the services after such changes constitutes acceptance.

​

​

Registration on Website:

​If you choose to register on our website you hereby consent to receive autodialed and/or pre-recorded telemarketing calls and/or text messages on provided number from or on behalf of SimpleCare; from the following telephone number: 423-600-5090, or from other numbers related to or affiliated with the company, which may use an automatic telephone dialing system, an artificial or prerecorded voice or text message. Standard message and data rates may apply. You acknowledge that you may receive emails or communications with health-related information. You also certify that the provided number is your actual cell phone number and not that of anyone else. Furthermore, if your cell phone number changes, we ask for prompt notice of the new number.

​

If you wish to opt out of phone calls, text or emails please reply "stop" or click the link in the email.

​

SMS Consent:
SMS consent is not shared with any third party. Carriers are not liable for delayed or undelivered messages. SMS consent is optional and you select if you would like to received transactional and/or marketing SMS messages from SimpleCare.  Visit www.gosimplecare.com/contact to contact us and select the opt-in options of your choice.

​

Copyright:

The content, organization, graphics, design, and other matters related to the Site are protected under applicable copyrights and other proprietary laws, including but not limited to intellectual property laws. The copying, reproduction, use, modification or publication by you of any such matters or any part of the Site is strictly prohibited, without our express prior written permission.

 

You agree to indemnify, defend and hold us, our officers, our share holders, our partners, attorneys and employees harmless from any and all liability, loss, damages, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.

 

Disclaimer:

THE CONTENT, SERVICES ,FREE PRODUCT SAMPLES AND FREEBIE OFFERS FROM OR LISTED THROUGH THE SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS SITE AND ANY WEBSITE WITH WHICH IT IS LINKED. THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF MONEY, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU THE USER. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. THE INFORMATION AND ALL OTHER MATERIALS ON THE SITE ARE PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY AND DO NOT CONSTITUTE PROFESSIONAL ADVICE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY AND COMPLETENESS OF ALL INFORMATION AVAILABLE ON THIS SITE OR ANY WEBSITE WITH WHICH IT IS LINKED.

 

Limits:

All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. We will not be liable to you for any incidental, special or consequential damages of any kind that may result from use of or inability to use the site.

 

Third-Party Website:

All rules, terms and conditions, other policies (including privacy policies) and operating procedures of third-party linked websites will apply to you while on such websites. We are not responsible for the content, accuracy or opinions express in such Websites, and such Websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Website on our Site does not imply approval or endorsement of the linked Website by us. This Site and the third-party linked websites are independent entities and neither party has authority to make any representations or commitments on behalf of the other. If you decide to leave our Site and access these third-party linked sites, you do so at your own risk.

​

Submissions:

All suggestions, ideas, notes, concepts, blog posts, and other information you may send to us (collectively, "Submissions") shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.

 

For Everyone, Especially Our Canadian Friends:

By registering on our site, you understand that we and other medical professionals may call/text you regarding your inquiry, and may involve automated means and pre-recorded/artificial voices. Registration is not a condition of buying any goods or services. Messages/data rates may apply. Consent can be withdrawn at any time by clicking the "unsubscribe" link contained in the email.

​

GDPR Compliance:

This Site is intended solely for individuals residing outside of the territory of the European Union. By accessing and using this Site, you hereby agree and represent either (i) you are not a resident of the European Union, or (ii) if you are a resident of the European Union, that you hereby provide express consent to any personal information which may be collected from you by this Site, including, but not limited to, first name, last name, email address, phone number, physical address, IP address, and social media accounts and information. In no event shall any user cause this Site to collect personal information of any individual residing in the European Union without first obtaining the express consent of such individual.