Refund Policy

Effective Date: 03/18/2026

This Refund Policy applies to services provided by Simple Life, LLC (“SimpleCare,” “we,” “us,” or “our”).

Order Processing and Shipping Overview

SimpleCare provides access to clinician-guided medical weight loss services through telehealth. Because services involve licensed healthcare providers, prescription evaluation, and pharmacy fulfillment, refunds are limited as outlined below.

How Your Order Works — From Purchase to Delivery

SimpleCare offers one-time purchases only. There are no automatic recurring charges or subscriptions. When you place an order, here’s what to expect:

The Ideal Process
 

• Step 1 — You place your order

• Step 2 — You complete your medical intake form and an independent licensed provider reviews your information and determines eligibility.

• Step 3 — If approved, your prescription is sent to an independent US-based licensed pharmacy for compounding and fulfillment.

• Step 4 — Your medication ships and typically arrives overnight after shipment.
   

When everything goes smoothly, the entire process from order to delivery usually takes approximately 5–7 business days.

What Can Cause Delays?
 
Your order can only move forward once all required steps are completed. Common reasons for delays include:

• Incomplete medical intake form — Missing health history, current medications, or other required fields.

• Missing or unreadable identity verification — A valid photo ID is required to verify your identity.

• Unresponsive to provider follow-up — If the provider needs additional information and you do not respond to emails or messages, your order cannot proceed.

• Missing required medical documents — Some treatments require lab results, previous prescriptions, or records from your primary care provider. If these are not uploaded, the provider cannot complete their review.

• Incorrect shipping address or contact information — We cannot ship to an unverified or incomplete address.
   

Please check your email regularly (including spam/junk folders) after placing your order. Prompt responses help us get your medication to you as quickly as possible.

Treatment Plans & Refill Options

Your first order with SimpleCare is always a one-time purchase. Once you’ve been approved and received your medication, you can reorder through your patient portal at any time. When you’re ready to refill, you can choose from the following plans:

• 1-Month Plan — You receive a 1-month supply of medication in a single shipment. This is a great option if you’re new to treatment and want to try it out before committing to a longer plan.

• 3-Month Plan — You receive a 3-month supply in one shipment.

• 6-Month Plan — You receive a 3-month supply per shipment, shipped twice over 6 months (2 total shipments). *A clinician is required to review an updated medical form via telehealth every 3 months.

• 12-Month Plan — You receive a 3-month supply per shipment, shipped four times over 12 months (4 total shipments). This is our best per-month price. *A clinician is required to review an updated medical form via telehealth every 3 months.

The longer the plan you choose, the lower your per-month cost. If you’re not sure which plan is right for you, we recommend starting with the 1-month plan so you can experience the treatment before committing to a longer duration.

Early Cancellation of Multi-Month Plans

Multi-month plans are priced at a discounted rate because you are committing to the full duration. If you select a 6 or 12-month plan and cancel early, you will be charged the equivalent of the 3-month plan rate for any medication already shipped. For example, if you choose the 12-month plan for the discounted rate and then cancel after your first shipment, the discount no longer applies and you will be billed at the standard 3-month plan price for that shipment.

All refill purchases are also one-time transactions. You will not be automatically charged — you choose when and what to reorder through your portal.

Shipping & Delivery Information

• Shipping Method: Next-dayshipping via USPS, UPS, or FedEx with a cold pack.

• Shipping Cost: Free next-day shipping on all prescription orders.

• Estimated Delivery: Next-day after your prescription has been approved, compounded, and shipped by the pharmacy.

• Tracking: You will receive a tracking number via email once your order has shipped.

• Lost or Damaged Packages: If your package is lost or damaged during transit, we will work with the carrier to replace or reship your medication at no additional cost. Contact our Suport Team immediately.

Refunds

1. One-Time Purchase
All purchases made through SimpleCare are one-time payments.
We do not offer subscriptions or recurring billing.

2. Eligibility and Refunds

If you pay for treatment and a licensed healthcare provider determines that you are not eligible for any treatment, you will receive a full refund of your program payment.

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for processing after refund approval

3. Clinician Consultation Fee (Non-Refundable)

The Clinician Consultation Fee is a separate fee charged to you by the clinician after you complete your medical questionnaire.

The provider consultation fee ($20) is non-refundable under all circumstances, including:

• If you cancel your order

• If your prescription is not approved

• If you choose not to proceed with treatment after submission

This fee covers the professional medical review and evaluation performed by a licensed healthcare provider.

4. When You May Cancel for a Refund

You may cancel your order by contacting our support team, only if:

• Your prescription has NOT yet been reviewed by an independent licensed provider

SimpleCare Support Team will make every reasonable effort to cancel your order prior to the clinician review, however most orders are reviewed by the clinician within 24 hours (usually less) of order submission. We cannot guarantee that your order will be cancelled prior to review.

5. When Sales Become Final (No Refunds)

ALL SALES ARE FINAL once the following has occurred:

• Your prescription has been approved by a licensed provider

After this point:

• Orders cannot be canceled

• Refunds will not be issued

• Prescription medications cannot be returned

This policy complies with federal and state pharmacy regulations, as prescriptions are custom-compounded and issued specifically for you.

6. Medication Policy

Due to safety and regulatory requirements:

• Prescription medications are non-returnable and non-refundable once dispensed

• We cannot accept returns under any circumstances

If your order arrives damaged, you must contact support within 24 hours of delivery for review. SimpleCare will require evidence of damaged shipment and claim to be filed with the shipping company.

7. Billing Errors

If you believe you were charged in error, you must contact us within 7 days of the charge.
We will review the issue and, if appropriate, issue a correction or refund.

8. Refund Processing

Approved refunds will be issued as follows:

• Method: Returned to the original payment method used at checkout
  (e.g., Visa, Mastercard, American Express, debit card, Klarna, Affirm)

• Timeline: Processed within 5–10 business days from the date of approval

9.  Issues or Dissatisfaction

If you are experience issues or dissatisfaction, we ecnourage you to contact our Support Team at hello@gosimplecare.com or text/call 423-600-5090.  We're here to help and can often resolve concerns quickly.
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10. Contact Information

For cancellations, refund requests, or billing inquiries, please contact:
SimpleCare 
hello@gosimplecare.com
text/call 423-600-5090